Power Outage Information

My area has a power outage, but why isn’t it listed in the power outage information website?

Power Outage Information Public Service does not list information on power outages lasting a short time (five minutes or less), power outages associated with work on lines and equipment, etc., and momentary voltage drops. Additionally, we may not be able to provide power outage information in the following cases if they cannot be automatically detected by our system: power outages caused by faults in low voltage (100 V or 200 V) equipment, by disconnections in the service lines running through your building, or by equipment malfunctions in the building you are in, etc. There may also be instances of a time lag between when a power outage is identified either on site or by customer notification and when information on that power outage is provided.

Examples of when information on power outages is not listed on the Power Outage Information Public Service

Power outages may occur due to faults in equipment underneath high-voltage distribution lines.

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Power outages due to the above mentioned faults in service lines or transformers may not be automatically detected by our system. We identify the power outage in the following manner and immediately work to restore power.

  • Identifying an equipment malfunction
  • Receiving a customer notification

If the home, apartment or building next door has electricity, then the power outage may also be due to a tripped breaker in the room.

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  • Whether or not the electricity is on may also depend on the breaker. (What to do during a power outage or disaster)
  • Please contact the Power Transmission and Distribution Phone Line on 0800-777-3081 (free dial) if you are unclear about how to operate the breaker, or if you have switched the breaker back on and there is still no electricity.
How can I check when the electricity will be back on?

Power Outage Information Public Service site.
Please note that information on the scheduled restoration of power may be revised according to the status of restoration work.

How far back can I check for information on previous power outages?

You can check information on power outages that occurred up to seven days ago on the Power Outage Information Public Service site.
If you would like to find out about a power outage that occurred earlier, please inquire with the Transmission and Distribution Contact Center (for inquiries on electrical equipment (power outages, etc.)).